Refund Policy

At Ozil Goal AI, our pricing is simple and transparent: you buy one-time credit packs with no recurring subscription fees, and your credits never expire. We stand behind our technology and want every football fan to have complete confidence when using our service.

This Refund Policy explains when cash refunds apply, how automated failure credits work, and how to submit quality reports for defective outputs.

1. Policy Scope

This policy applies to credit pack purchases and video rendering through Ozil Goal AI. Cash refunds and credit returns follow the conditions below.

2. The First Unused Pack Cash Refund

We offer a 7-day money-back guarantee on your very first purchase, subject to the following fair conditions:

• First Order Only: The refund applies solely to the first credit pack purchased on your account. Subsequent purchases are not eligible for cash refunds.
• 100% Unused Credits: To qualify, you must not have spent any credits from the purchased pack. If any credit from the pack has been consumed to initiate a generation, the pack is no longer refundable.
• 7-Day Window: You must submit your refund request within 7 calendar days of the original payment timestamp.
• Deduction of Payment Processing Fees: Our payment processor (Stripe) retains non-refundable merchant fees (standard card processing and any currency conversion charges). In accordance with our terms, the actual merchant fee is deducted from the gross charge, and the remaining net balance is returned directly to your original payment method. We deduct only the exact fee charged by the processor—never an arbitrary markup.
• Subsequent Packs: Unused credits from second or later packs do not expire and remain permanently in your balance for future video generations.

3. Automatic Credit Restorations for System Failures

If a generation attempt fails due to a technical error, our system protects your balance automatically:

• Automatic Return: When a generation task encounters an unrecoverable processing error, times out, or is cancelled by the system, the debited credits (100 credits for Standard 720p; 200 credits for HD 1080p) are automatically returned to your account ledger.
• No Support Ticket Needed: You do not need to contact support for system failures. The credit restoration occurs automatically in your account ledger.
• Connection Drops: A temporary delay or intermittent internet connection on your personal device is not a generation failure. The generation continues rendering on our cloud servers. You can always check task progress in My Videos before initiating a duplicate render.

4. Defective or Corrupted Output Credit Reviews

Generative AI models produce dynamic visual animations, but we expect all completed renders to deliver a coherent recreation. If your output suffers from a clear technical defect, you may submit a quality report:

Qualifying Defects

• Missing Subject / Face: The subject's face is completely absent, occluded, or replaced by an unintended person.
• Missing Core Sequence: The video fails to depict the pivotal goal action or skips the animation sequence entirely.
• Corrupted Video Stream: The output file exhibits corrupted rendering artifacts, stalled static video, or unplayable encoding.
• Missing Soundscape: The video rendered with completely silent or corrupted stadium audio.

Review Process

• Report Window: Submit your report within 7 days of task completion.
• How to Report: Navigate to the completed task in My Videos, select Report a problem, choose the issue category, and provide a brief description (up to 500 characters).
• 2 Business Day Review: Our operations desk reviews all flagged tasks within 2 business days.
• Credit Restitution: When a report is approved, the full credit cost of that video is returned to your account balance so you can regenerate with a fresh photo. Quality report approvals provide credit restitution to your balance, not cash refunds.
• Limit: Each completed task can be submitted for review once. Rejected reports will receive a brief written explanation.

5. Non-Qualifying Circumstances

The following situations do not qualify for cash refunds or credit returns:

• Subjective Aesthetic Dislike: Minor nuances in lighting, personal aesthetic preferences, or slight deviations in hair styling do not constitute technical defects.
• Low-Quality Source Photos: Blurry, heavily pixelated, dark, or occluded source photos that fail to follow our published Photo Guide guidelines.
• Violation of Terms: Any generation task that was rejected or cancelled due to a violation of our Responsible Use Policy (e.g., non-consensual uploads or abusive content).

6. How to Submit a Refund Request

To request a cash refund for your first unused credit pack:

1. Send an email to support@ozilgoal-ai.org from your registered Google account email.
2. Include the subject line: Refund Request - [Order ID].
3. Provide your Stripe Order ID or transaction receipt reference.
4. Security Notice: Never send credit or debit card numbers, bank account details, or passwords via email.

Our support desk will verify your order history and credit balance and process qualifying refunds within 2 to 3 business days. Depending on your financial institution, returned funds typically appear on your statement within 5 to 10 business days.