Contact Us

We are here to help you get the best results from Ozil Goal AI. Whether you have questions regarding video quality, need assistance with a billing order, or wish to submit a privacy or takedown request, our support desk is ready to assist.

Our primary email contact is: support@ozilgoal-ai.org

1. How to Direct Your Inquiry

To ensure your request reaches the right desk and is resolved quickly, please follow the guidelines below:

Video Quality & Generation Issues

• Completed Videos with Defects: If an output video exhibits a severe technical defect (such as a missing face, corrupted stream, or missing goal action), please use the in-app tool:
  1. Open My Videos.
  2. Click Report a problem on the specific video.
  3. Select the defect category and submit your details.
  • Response Window: Our team inspects reported videos within 2 business days. Approved reports automatically restore video credits to your account.
• Stuck or Failed Tasks: If a generation task errors out, consumed credits are automatically restored to your account ledger. If a task remains unresolved after 30 minutes, email us with your registered account email and Task ID.

Billing, Payments & Refund Requests

• Please review our Refund Policy before submitting a payment inquiry.
• When requesting a cash refund for your first unused credit pack, email support@ozilgoal-ai.org with:
  • Your registered Google account email;
  • Your Stripe Order ID or checkout receipt reference;
  • A brief note confirming all pack credits remain unused.
• Security Notice: Never include full credit or debit card numbers, expiration dates, CVVs, or account passwords in any email correspondence.

Privacy, Data Subject Rights & Account Deletion

• To exercise your statutory privacy rights under GDPR or CCPA (such as requesting an export of account records or full erasure of your account), email support@ozilgoal-ai.org with the subject Privacy Rights Request.
• We verify account ownership and fulfill data subject requests within 30 days.
• Remember that you can permanently delete your uploaded photos and generated video files immediately at any time through your My Videos dashboard.

Takedown & Non-Consensual Likeness Notices

• If you believe your personal photograph or likeness was submitted to our generator without your consent, or if you represent a copyright holder whose assets appear without authorization:
  1. Send an urgent notice to support@ozilgoal-ai.org with the subject URGENT: Takedown Request.
  2. Provide the specific video or task URL.
  3. Include verifiable identification of yourself or authorization to act on behalf of the rightsholder.
• We prioritize likeness and copyright notices for immediate review and removal.

Press, Collaborations & Creator Feedback

• Are you a football creator, sports blogger, or Sunday league team interested in custom collaborations or sharing feedback? We would love to hear from you. Send your proposals to our general desk at support@ozilgoal-ai.org.

2. Response Time Expectations

• Quality Reports via My Videos: Within 2 business days.
• Billing & General Support: Typically within 24 to 48 business hours (Monday through Friday).
• Likeness & Safety Takedowns: Expedited high-priority handling within 24 hours.

3. Responsible Security Disclosures

If you are a security researcher and discover a vulnerability affecting our website, API endpoints, or database infrastructure, please report it privately to support@ozilgoal-ai.org. Please include reproduction steps and allow us reasonable time to remediate the issue prior to public disclosure.